FAQ

We understand the importance of knowing the status of your order.

To track the status of your order in real time, please follow the steps below:

1/ Go to your customer area. Log in to your account by clicking on the dedicated icon at the top right of the page.

2/ Access your order history. Once you have logged in, click on "My purchases" to see a list of all your recent orders.

3/ Click on "Track my order". Select the order you wish to track to view details, including the current status and tracking number, if available.

4/ Delivery tracking. If your order has been dispatched, you will find a tracking link or tracking number that you can use on the carrier's website to find out the latest updates on your parcel.

The delivery times for your order are shown directly in the "Track my order" section of your customer area. You will also be informed by email as soon as your order is dispatched, with all the necessary tracking details.

Tip: Check your spam folder if you don't see our dispatch confirmation email.

Shipping costs depend on various factors (choice of carrier, shipping zone, value of your order, etc.). You can check shipping costs by country using our dedicated page.

You can find your recipe directly on the site and save it. We limit the use of any material that is not strictly necessary for our business and we have chosen not to send documents in our parcels as a matter of course.

We're sorry for the delay with your order and we understand your concern. Here are the steps to follow:

1/ Check the status of your order. Log in to your customer area and consult the "Track my order" section for the latest information on the status of your parcel.

2/ Check your emails. You may have received notification of a possible delay or an update on your delivery. Don't forget to check your junk mail too.

3/ Contact us. If the tracking information does not answer your questions or if your order is significantly late, please contact our customer service department. Our team will be delighted to help you and resolve the problem as quickly as possible.

Please note: Delivery times may be affected by external factors such as weather conditions, public holidays or unforeseen events that affect the carrier. We'll do everything we can to deliver quickly!

If delivery is delayed by more than 7 days in relation to the scheduled delivery date, the Customer may cancel the order by contacting Aroma-Zone Customer Service by email or telephone.

Pursuant to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights and Law 2014-344 of 17 March 2014 as transposed into Articles L. 221-18 et seq. of the Consumer Code, any consumer is entitled to cancel their order at any time within 14 calendar days of the date on which they received the Article(s) and this without having to justify their reasons or pay any penalties, provided that the Products are returned in their original packaging, complete (i.e.; accessories, instructions), in perfect condition and unopened.

This withdrawal period expires 14 days after the day on which the Customer or a third party other than the carrier and designated by the Customer, takes physical possession of the Order.

If the aforementioned deadlines are not respected, Aroma Zone will not be able to refund the Product(s) concerned. The sale will be considered firm and final.

In accordance with article L.221-18 of the French Consumer Code, only products that are not unsealed, unopened, unopened, unopened, complete and undamaged may be subject to the right of withdrawal.

Once payment has been made, your order cannot be modified, even by Customer Service.

Once an order is being prepared, it cannot be changed, even if the address is incorrect. However, you will be able to provide additional information to our carrier once the parcel number has been received, after your order has been dispatched.

Once the order has been dispatched, it is no longer possible to give the carrier another address or to request a re-routing. However, you can provide our partner with additional information once you have received the parcel number after your order has been dispatched.

We cannot always announce when your favourite product will be back online. To be notified when it is back, register by clicking on ‘Get notified when it is back’ .

Our in-store teams are dedicated exclusively to welcoming and advising customers. They cannot therefore be contacted by telephone.

We offer ready-to-use serums and bases (creams, scrubs, milks, shampoos, etc.) that you can use on their own or customise. This gives you the freedom to look after yourself based on your preferences, your schedule, your sensitivities or your commitments.

We do not recommend modifying our recipes. They are formulated, tested, evaluated and validated by our Research & Development team so that you will end up with a stable blend that is safe and pleasant to use. By changing the ingredients, you can also change the texture, stability and tolerance of your skin or hair care product, and we can no longer guarantee that it is safe or high-quality.

Fragrances are not essential ingredients in our recipes. If you prefer a more subtle scent, you can do without this additive without affecting tolerance or stability. However, we do not recommend replacing a fragrance with another product or with an essential oil.

Here are three easy ways to find a cosmetic recipe on our site:

Go to the recipes section

Click on the "Recipes" tab in the main menu. Here you'll find all our cosmetic recipes, carefully categorised for easy browsing.

Use the search bar

Enter the name of the recipe or keywords (e.g. "lip balm", "hair mask", "homemade soap") in the search bar for quick access to the content you want.

Check your favourites (if applicable)

If you have saved a recipe by clicking on the heart, you can find it in the "Recipe books" section of your customer account.

Our recipes are formulated, tested, evaluated and validated by our Research & Development team so that you will end up with a stable blend that is safe and pleasant to use. However, we do not offer tailor-made formulations, nor can we test all our customers' combinations or creative ideas.

We suggest you make your own products according to your personal needs. Choose your active ingredients or recipe, then make your own skin or hair product at home.

Unfortunately, no, our team cannot find your recipe after the event. You can find out how to personalise your cleansing base, cream or mask... by checking out its factsheet. You can also find our advice by entering your problem in the search engine and clicking on the "our advice" or "our recipes" tabs.

You'll find the best-before date on the label of your product or on the back or bottom of the product. The best-before date is indicated by a month and a year. The shelf life is represented by a small jar with an open lid and is expressed in months (9M means that the product must be used within 9 months of opening).

No, because the very principle of plant-based dyes is to add a pigment to the hair. It will not be possible to obtain the results that you get from chemical colouring, which destroys the melanin, the hair's natural pigment, by oxidation, making the hair lighter.

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Plant-based colouring deposits its pigment on your hair and, based on the principle of colorimetry, the result obtained will be the sum of the base colour and the added colour. So, if your hair is white, the colour you get will be rather orange because the henna in your colouring will not be tempered by the base colour of your grey hair.

On grey hair, the colour obtained with a plant-based dye containing henna will always be rather orange because the henna contained in your dye will not be tempered by the basic colour of your grey hair. The application of a colouring agent that releases blue pigments, based on katam or indigo, will produce a shade ranging from chocolate to dark brown. This is the "two-step" method adapted to grey hair. Thanks to the principle of colorimetry, the sum of the orange and bluish pigments will result in a "brown".

Do not leave plant masks on for long to avoid the appearance of a false yellow or orange sheen. On the other hand, our neutral hair mask bases, shampoo and cleansing bases are perfectly suitable because they are very gentle and do not contain sulphates.

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Do not leave plant masks on for long to avoid the appearance of a false yellow or orange sheen. On the other hand, our neutral hair mask bases, shampoo and cleansing bases are perfectly suitable because they are very gentle and do not contain sulphates.

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A two-stage colouring process gives intense results and good coverage of grey hair and chestnut, chocolate to black tones. It consists of 1 initial application of a mixture rich in henna and then, after rinsing, a second application rich in katam or indigo.

We do not recommend using these very active plants on the face or around the eyes.

Unlike chemical colouring, which oxidises the hair's natural pigment (melanin) and then adds a chemical pigment, plant-based dye does not alter the hair's structure. Plant-based colouring deposits its pigment on your hair base. Based on the principle of colorimetry, the result obtained will be the sum of the base colour and the added colour. The lighter the area of hair to be covered, the more pigment will need to be added to colour it, the darker the area of hair, the less light shades will show through. You'll need to choose an approximate shade to suit your tastes and test it on a representative section of hair. This will allow you to preview the shade you'll get, taking into account the nature of your own hair. A test is particularly necessary if you have grey hairs in your hair.

Some plants will release bluish pigments in your chosen colour to produce chestnut, brown or black tones. These plants, katam or indigo, are essential in the blend. Without them, only the red hues of henna would be possible. After application, it takes 72 hours for the bluish pigments to oxidise completely, and the green highlights that are normal and expected with 'fresh' colouring will have disappeared.

Your plant-based hair dye will cover your hair and fade naturally within 4 to 6 weeks of application. If the result is a little too intense, you can fast track the process by applying several successive "detox" masks.

Article: hair clarification

Article: plant-based dyes

On light or grey hair, Golden Blonde and Honey Chestnut colours will enhance or tone down the blonde hue. Beyond that, the colours will tend to change the tone, and the test will allow you to see the result so you don't go too dark without wanting to.

On medium blond or darker hair, Golden Blonde and Honey Chestnut dyes will not be intense enough to have a visible effect. They will not lighten the hair. Instead, try another colour from the range of caramel henna, natural chestnut, dark chestnut to ebony black. You can try out the Copper or Auburn options. If part of your hair is grey, the colour obtained will not be uniform (lighter and copper on grey hair, darker on dark hair). A two-stage colouring process should be considered.

Article: hair clarification Click here

Article: plant-based dyes Click here

Choose a Rajhastan henna or our specially formulated Copper Henna colour. Adapt your application time according to the intensity you're looking for and the initial colour of your hair, from 30 minutes for highlights to 1 hour to 3 hours depending on your tastes and preferences. Remember to test on a representative strand of your hair to see the result before applying to the whole head.

File: Rajasthani henna - plant-based hair dye Click here

File: copper henna plant-based hair dye Click here

Article: hair clarification Click here

Article: plant-based dyes Click here

Opt for a Yemen henna rich in red pigment to give your hair intense red tones. Adapt your application time according to the intensity you're looking for and the initial colour of your hair, from 30 minutes for highlights to 1 hour to 3 hours depending on your tastes and preferences. Remember to test on a representative strand of your hair to see the result before applying to the whole head. Apply after an initial plant-based dye, where the result is not red enough, to add a little pigment and obtain the desired result.

Article: Yemen red henna Click here

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Article: plant-based dyes Click here

For red, mahogany or purple highlights, madder, hibiscus and orcanet dyes are good choices. You should try adding a fraction of these powders to your own mixture. Testing on a strand is the best way to enable you to precisely formulate your new blend based on the results.

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Prepare your hair for plant-based dye by doing a ‘detox’ for 4 to 6 weeks after your last chemical dye. Take the time to carry out a test on a representative lock of hair before taking the plunge. This will ensure that you don't end up with a colour you don't like all over your hair.

Without reapplication, the plant-based colour gradually fades over the 4 to 6 weeks following your colouring. You can speed up the process by carrying out a "detox" for 4 to 6 weeks following your last plant-based colouring.

Without reapplication, the plant-based colour gradually fades over the 4 to 6 weeks following your colouring. However, residues of plant pigments may remain and discolouration may lead to uncertain or undesirable results.

During bleaching, an oxidation product breaks down the hair's natural pigment, melanin, resulting in a lighter shade. The structure of the hair is modified by this treatment and it will be difficult to anticipate the results obtained by applying a plant-based colour. It is therefore very important to carry out a test on a representative strand of your hair to ensure that you like the result.

Article: hair clarification Click here

Article: plant-based dyes Click here

Apply to a lock of hair taken from your brush under the same conditions as the real dye (water/powder ratio of the blend, application time, use of cling film, etc.). The final result can be seen after 48 hours (the time needed for the pigments to oxidise completely). Your sample must be representative of the nature of your hair (proportion of grey hair, dye or bleach, etc.).

Brazilian straightening will change the structure of the hair and it is difficult to predict the results. Carry out a test on a representative strand of your hair to get a better idea of the result. If you want to do a Brazilian straightening after your plant-based dye, be sure to tell your hairdresser.

You can choose another plant-based colour and apply it without any special preparation if you already use plant-based colours. Remember that the pigments you add will cover the previous colour and that the result will be the sum of the different layers of pigment on your hair. This means you can enhance highlights or darken your hair, but you can't lighten it (for example, by applying Golden Blonde Henna colouring after a Dark Chestnut).

Yes, it is possible to colour only the roots and not the rest of the hair. Remember that on grey hair, you need to colour it in two stages so as not to retain any orange highlights if you don't want to. A test will enable you to anticipate the results on your roots.

Walnut stain alone does not allow for a successful two-step dye. It should be combined in varying proportions with katam or indigo, which provide the bluish pigment needed to obtain chestnut, chocolate or black tones after henna. You will need to test adding a fraction of this powder to your own mixture. Testing on a strand is the best way to enable you to precisely formulate your new blend based on the results.

Yes, it's important to rid your scalp of accumulated sebum and impurities before application. You can wash your hair with a gentle, silicone-free shampoo (to avoid waterproofing the hair fibre). Apply the plant-based dye to clean, towel-dried or dry hair. Once the colour has been rinsed off, do not shampoo again immediately afterwards or for 4 days afterwards to allow the colour to oxidise properly and to avoid removing any pigment during the fixing process.

We do not recommend the addition of other ingredients which may reduce the setting of the colour by waterproofing (oils, etc.) or by dilution (the proportion of colouring powder becomes lower).

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