1. Promoter and Activation
1.1. These Terms and Conditions apply to the Aroma-Zone pop-up Activation taking place at Westfield White City London from 28.08.2026 to 31.08.2026 (“the Activation”).
1.2. The promoter is AROMA-ZONE UK LTD, company number 16323458, with registered office at Becket House, 1 Lambeth Palace Road, London, England, SE1 7EU (“we”, “us”, “our” or “Aroma-Zone”).
1.3. Participants are able to participate in the prize draw they you meet the eligibility criteria in clause 2.
1.4. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.
1.5. The Activation is subject to availability and while stocks last.
2. Eligibility and participation
2.1. The Activation is open to all UK residents aged 18 years or over, who attend the Activation at the stated location during the Activation period. Employees of Aroma-Zone, its agencies, contractors and suppliers directly involved in the Activation, and their immediate families, are not eligible to participate.
2.2. Participation is free. No purchase is required to participate.
2.3. Participation is not conditional on subscribing to Aroma-Zone marketing communications.
2.4. Participation is limited to one participation per person during the Activation. Entries on behalf of other persons will not be accepted, and joint submissions are not allowed.
2.5. To participate, you must follow the instructions given by Aroma-Zone staff and must not interfere with, attempt to manipulate or damage the installation or game equipment.
2.6. Aroma-Zone may refuse participation or invalidate a ticket where it reasonably considers that a participant has acted fraudulently, abusively or contrary to these Terms and Conditions. This does not limit any statutory rights.
3. Consultation and Regular Ticket
3.1. Participants may receive a consultation and a personalised cosmetic product recommendation from an Aroma-Zone expert.
3.2. The consultation provides cosmetic product advice only and does not constitute medical advice, diagnosis or treatment.
3.3. Following the consultation, and subject to availability, the participant will receive one physical Regular Ticket.
3.4. The Regular Ticket may be redeemed once, in person, at Aroma-Zone store at Westfield White City London, between 28 and 31 August 2026, upon presentation of the original ticket.
3.5. The Regular Ticket entitles the holder to receive one or multiple Aroma-Zone products.
3.6. Products may vary depending on availability. No specific product is guaranteed unless expressly stated in the promotional material or on the ticket.
3.7. The Regular Ticket and the associated reward are subject to availability. Once the available Regular Tickets or goodie bags have been distributed, participation may be closed.
4. Blue Bottle game
4.1. After receiving the Regular Ticket, each eligible participant may play the Blue Bottle game twice.
4.2. On each attempt, the participant must press the button to start the timer and press it again to stop the timer.
4.3. A Golden Ticket will be awarded if the timer records exactly 3.50 seconds, as measured and displayed by the game system.
4.4. No additional attempt will be permitted, except where Aroma-Zone reasonably determines that a verified technical malfunction affected the attempt.
4.5. The game will be operated under consistent conditions and supervised by Aroma-Zone staff.
4.6. The game will close once all available Golden Tickets have been awarded or at the end of the Activation, whichever occurs first.
4.7. A maximum of 300 Golden Tickets will be available during the Activation.
5. Golden Ticket reward
5.1. A successful participant will receive the Golden Ticket immediately after the successful attempt, subject to availability.
5.2. The Golden Ticket may be redeemed once, in person, at Westfield White City London, between 28 and 31 August 2026, upon presentation of the original Golden Ticket.
5.3. The Golden Ticket entitles the holder to receive one one full-size 3.5% Hyaluronic Serum.
5.4. The Golden ticket prize may vary depending on availability. No specific product is guaranteed unless expressly stated in the promotional material or on the Golden Ticket.
6. Ticket and reward restrictions
6.1. Tickets and rewards are personal to the participant, non-transferable and may not be resold.
6.2. Tickets and rewards cannot be exchanged for cash or another reward.
6.3. The original physical ticket must be presented for redemption. Photographs, photocopies or screenshots of tickets will not be accepted unless Aroma-Zone agrees otherwise.
6.4. Travel, accommodation, parking, meals and any other costs incurred in connection with participation or reward redemption are not included.
7. Availability and substitutions
7.1. Aroma-Zone will take reasonable steps to ensure that the advertised rewards are available for the expected level of participation.
7.2. If an advertised product becomes unavailable for reasons outside Aroma-Zone’s reasonable control, Aroma-Zone may replace it with a product of equal or greater value, where reasonably necessary.
7.3. If the Activation, game or reward distribution is affected by a serious technical, safety or operational issue, Aroma-Zone may suspend or modify the relevant part of the Activation. Any such action will be taken fairly and, where appropriate, participants will be offered a reasonable alternative.
8. Photography and filming
8.1. Photography and filming may take place during the Activation for use on Aroma-Zone’s organic social media channels and related editorial content.
8.2. A separate photography and filming notice will be displayed at the entrance to the relevant area.
8.3. Featured or close-up photographs, videos, voice recordings or interviews will only be used with separate participant consent.
8.4. Consent to photography or filming is not required to participate in the consultation, receive a Regular Ticket or play the Blue Bottle game.
9. Personal data
9.1. Personal data collected in connection with the prize draw will be processed in accordance with Aroma-Zone’s Privacy Notice, available here : Privacy policy - Aroma zone.
9.2. Any marketing consent will be collected separately and will not be a condition of participation or reward redemption.
10. General provisions
10.1. We may amend, suspend or withdraw the Activation where reasonably necessary because of fraud, technical issues, safety concerns, stock limitations or circumstances outside our reasonable control. Such changes will not affect participation or rewards already validly granted, except where necessary to address fraud, illegality or a serious technical issue.
10.2. Our decisions concerning eligibility, ticket validity and the operation of the Blue Bottle game will be final, except in the case of manifest error, and without limiting any statutory rights.
10.3. Aroma-Zone will not be responsible for any interruption or failure of the Activation or the Blue Bottle game caused by circumstances outside its reasonable control, including technical malfunction, hardware or software failure, power failure or network failure where relevant. If a verified technical malfunction affects a participant’s attempt, the affected attempt will be cancelled and the participant will be offered a replacement attempt once the game has been restored, where reasonably practicable. Aroma-Zone may suspend the game if it cannot be operated fairly or safely.
10.4. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or any liability that cannot legally be excluded or limited.
10.5. Questions concerning the Activation may be addressed to dominika.halaszova@aroma-zone.com
10.6. These Terms and Conditions are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights available to consumers
